Jessica Burns - The Express Blog

Photo of customer service representative wearing a white button-down shirt and headset, typing at a computer workstation in a modern call center, with three additional headset-wearing colleagues and monitors visible in the background.

3 minute read

Customer Service Representative Roles Create Better Experiences

byJessica Burns
September 15, 2026

Quality customer service is the backbone to successful business operations. Skilled Customer Service Representatives (CSRs) are central to supporting business, as they…

JJob Seeker

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3 minute read

Would You Quit Soon After Being Hired? Here’s How to Answer

byJessica Burns
September 8, 2026

Recruiters and hiring managers may ask tough interview questions to gauge your long‑term commitment and determine whether you’re…

JJob Seeker

Illustration of multiple magnifying glasses on a bright yellow background, with the largest lens highlighting the word “SKILL.” Surrounding lenses contain the words “TRAINING,” “LEARNING,” “TEACH,” “VISION,” “PLAN,” “EDUCATION,” “KNOWLEDGE,” “COMPETENCE,” “ABILITY,” and “IDEA,” emphasizing workforce development, education, and professional skills.

3 minute read

Write a Skills-Based Resume That Gets Noticed

byJessica Burns
August 18, 2026

Whether you don’t meet education requirements or you’re trying to pivot your career, applying for a job with…

AAt Work

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4 minute read

AI in the Workplace: Job Displacement, Growth, and New Roles

byJessica Burns
August 17, 2026

AI is changing work across industries, and its impact is more complicated than the headlines suggest. For workers…

LLeadership

Photo of five hospitality staff standing in a hotel lobby; a person in a gray blazer with a name badge holds a tablet in the foreground, with colleagues behind wearing business attire, a chef’s uniform, and a housekeeping uniform. Large potted plant and softly lit interior in the background.

4 minute read

Need Hospitality and Leisure Staff? How Hospitality Leaders Can Stay Ready for Demand

byJessica Burns
August 10, 2026

In hospitality and leisure, the customer experience often depends on the people working behind the scenes. Whether your…

LLeadership

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2 minute read

Planning Strategies to Achieve Business Success in Q4

byJessica Burns
August 3, 2026

Finishing the year strong starts with early intention. Q4 comes fast and teams that prepare ahead of time…

AAt Work

Illustration: bold yellow banner graphic with the word “KINDNESS” in black uppercase letters.

4 minute read

Kindness at Work Still Wins

byJessica Burns
July 28, 2026

Incivility is running rampant and data shows that people are more stressed than before, making it more important…

LLeadership

Photo: three adults (two men and one woman) wearing safety vests—two in orange high-visibility vests and one in a dark jacket—standing and talking in a warehouse near a conveyor with boxes; other workers sort packages in the background.

3 minute read

How to Manage Seasonal Hiring in Logistics

byJessica Burns
July 27, 2026

Manage the revolving door of seasonal temporary workers amid labor shortages and short-notice staffing demands in logistics with…

JJob Seeker

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4 minute read

Data Center Jobs in a Growing Digital Infrastructure

byJessica Burns
July 21, 2026

Data centers play an important role in housing equipment that allows information to be communicated through servers and…

AAt Work

Illustration: top-down view of four adults (men and women) seated around a table collaborating, wearing casual tops in yellow, teal, and neutral tones, writing on papers with pens and laptops nearby.

3 minute read

Supporting a Coworker with Terminal Illness: Helpful Ways to Show You Care

byJessica Burns
July 20, 2026

Health can change at any time, and with rising rates of terminal illness, good health is never guaranteed.…

LLeadership

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3 minute read

Proven Strategies to Reduce Employee Turnover

byJessica Burns
June 29, 2026

Employee movement in the workforce is normal and turnover is unavoidable. Having a plan to effectively manage your…

JJob Seeker

Photo of six adult workers—men and women—wearing yellow hard hats, orange safety vests, long pants, and work boots, standing in a warehouse aisle between tall pallet racks filled with boxed and bagged inventory; one person gestures upward while others look on, suggesting a team discussion or inspection.

3 minute read

Supply Chain Jobs: Titles, Career Paths, and Growth Opportunities

byJessica Burns
June 23, 2026

Supply chain is a broad industry encompassing a wide range of careers. Supply chains impact every industry to…